TERMS & CONDITIONS

Mind & Body Performance Newcastle Membership Terms & Conditions

Last Updated: January, 2020

The following outlines our membership terms & conditions.

 

You agree to the following terms and conditions upon entering into any membership or contract with Mind & Body Performance Newcastle;

 

Membership

Membership is defined as an ongoing weekly contract. This includes memberships and private coaching services.

 

Your membership begins on Monday and ends on Sunday of each week.

 

Contract

A contract is defined as an ongoing or periodic service in exchange for payment. This includes memberships, personal training, and verbal agreements.

 

Your membership contract begins on Monday and ends on Sunday of each week.

Service

Service is defined as, but not limited to, personal training, semi-private personal training, group training, group classes, seminars and workshops. 

Membership Payments

Your membership is a recurring weekly direct debit. 

 

Your first debit occurs upon registration with each subsequent payment occurring the same day of each week thereafter.

 

Please ensure you make funds available to your account or credit card each week to avoid additional fees.

 

If we are unable to debit the bank account or credit card you have provided,  our system will automatically retry within 24 hours. Each unsuccessful attempt will incur a dishonour fee of up to $20.

Membership Cancelation

All membership contracts require three (3) weeks written notice of intended cancellation. 

 

If three (3) weeks notice is not provided, your membership will be cancelled three (3) weeks after the intended date. 

 

We reserve the right to debit your account for three (3) weeks where insufficient notice has not been provided.

 

Email toni@mindbodynewcastle.com.au with your intended cancellation date or submit your request online by logging into your member's area.

 

Weekly direct debits will discontinue following your three (3) weeks notice and your contract terminated.

Holding Your Membership

All membership contracts require three (3) weeks written notice of intended hold. 

 

If three (3) weeks notice is not provided, your membership will be held three (3) weeks after the intended date if the hold is still required. 

 

We reserve the right to debit your account for three (3) weeks where insufficient notice has not been provided.

 

​You will not be eligible to attend the gym or any scheduled classes for the duration of your holding period.

 

Weekly direct debits will discontinue for the duration of the hold. 

 

Email toni@mindbodynewcastle.com.au with your intended cancellation date or submit your request online by logging into your member's area.

 

​Payments will automatically resume at the end of the agreed holding period and you may return to the gym and schedule classes as normal.

 

We are more interested in your success and encourage you to plan in advance if you know you will be away. 

 

Leniency will be provided based on each individual circumstance.

Upgrading Your Membership

 

Email toni@mindbodynewcastle.com.au with your intended upgrade date or submit your request online by logging into your member's area.

Weekly direct debits at your current membership rate will discontinue based on the dates provided in your request.

 

Weekly direct debits at your upgraded membership rate will continue indefinitely.

 

Downgrading Your Membership

All membership contracts require three (3) weeks written notice of intention to downgrade. 

 

If three (3) weeks notice is not provided, your membership will be downgraded three (3) weeks after the intended date. 

 

We reserve the right to debit your account for three (3) weeks where insufficient notice has not been provided. 

Email toni@mindbodynewcastle.com.au with your intended cancellation date or submit your request online by logging into your member's area.

Weekly direct debits will discontinue at your current membership rate following your three (3) weeks notice.

 

Weekly direct debits at your downgraded membership rate will continue indefinitely.

 

Membership Renewal

Your membership is an indefinite recurring weekly debit. 

 

Written notice is required to make any change to your current membership.

Missed Classes 

Missed classes can be made up in the same week of the missed class or the following consecutive week unless advised otherwise. 

 

We are more interested in helping you succeed!

 

Missed Personal Training Sessions 

In the event that you need to miss or cancel your personal training session, please contact your coach as soon as possible to ensure your cancellation is communicated. 

 

Missed sessions can be made up in the same week of the missed session or the following consecutive week unless advised otherwise. 

 

If your coach is unable to reschedule you into the current or following consecutive week, or less than twelve (12) hours notice is provided, your session may be forfeited.

 

Membership Termination

We are more interested in supporting and thriving together!

 

Any passive, physical, negative, judgemental, racist or unsanitary behaviour, words, actions or comments will result in immediate mediation where possible or, the immediate termination of your membership. 

 

Membership termination is at the sole discretion of Mind & Body Performance Newcastle and it’s coaches. 
 

In-House Challenges & Goal Specific Platforms

Throughout your journey with Mind & Body Performance Newcastle we intend to provide you with opportunities to thrive and achieve a specific goal and/or result.

 

When you opt-in to any in-house challenge or periodic journey run by us, special rules apply in exchange for our time, energy and output in providing the ongoing value and platform for this.

For the duration of any journey or challenge you opt-into, your membership may not be held or cancelled. 

 

These platforms are a mutual contract and we are committed to creating and holding a space for you to experience the journey completely.

 

If you decide to discontinue, you are still legally responsible for paying the balance. 

 

These rules apply to, but are not limited to;

 

  • Nutrition Mission

  • 90 Day Mind & Body Transformation Challenge

  • Any 30, 60, or 90 Day Challenge

  • Any periodic platform extending outside your general membership where additional services, advice and commitment is provided and required. 

 

We implore you to consider your commitment before you opt-in.

 

Injury & Safety

All training activity within Mind & Body Performance Newcastle is done so under the watchful eye of accredited trainers and coaches. 

 

Your participation is done so at your own discretion and risk. 

 

You agree to follow the instructions of the coach or coaches, participate in all activity responsibly, listen carefully, and pay attention, to the best of your ability.

 

Failure to do so may result in injury for which you assume all responsibility. 

General Rules & Expectations;

 

Communication

We pride ourselves on quality, education and beautiful communication. If you see, hear or experience anything wonderful or not so wonderful, it is expected that you will reach out to us and give us the opportunity to celebrate and redirect accordingly. 

 

Cleanliness

It is expected that you will honour our space by maintaining a clean and shiny environment. It is expected that you wipe down benches and equipment after each use, and help your team tidy up after each workout. 

 

Germs & Illness

If you are unwell we ask that you respect those in good health, and stay home to give your body the recovery it needs. If you choose to train while sick, please consider others and ensure you wipe down all surfaces you touch, and that you cover your mouth when coughing and dispose of any tissues accordingly. 

 

MBPN Sisterhood Facebook Group;

This group is intended to give you extraordinary value! It is a platform to raise your voice, share your wins, ask for help, and support yourself and your team while tuning into the wisdom, education and tools to help you make this journey truly count. 

 

Any passive, negative, judgemental or unsanitary behaviour, words or comments in this space will result in immediate mediation and/or immediate removal from the group followed by membership termination.

 

Membership termination and Facebook Group removal are at the sole discretion of Mind & Body Performance Newcastle and it’s coaches. 

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