Mind & Body Performance Newcastle Privacy Policy

Last Updated: January 2020


At Mind & Body Performance Newcastle and our affiliates (“MBPN”), we respect your privacy and are committed to maintaining your trust.


This Privacy Policy describes our practices in connection with information that we collect through:

  • our consumer-facing mobile application (“MINDBODY App”),

  • our online business management software (“MINDBODY Online”),

  • our social media pages,

  • HTML-formatted email messages that we send to you that link to this Privacy Policy,

  • and any other Mind & BOdy Perofmrance products and services offered through any other venues, websites and mobile applications that direct you to this Privacy Policy Collectively the “Mind & Body Perofmrance Newcastle Services”.


When you access or use the Mind & Body Performance Newcastle Services, you agree to the terms and conditions of this Privacy Policy.

Personal Information we collect or obtain includes:

  • Contact details (e.g., name, address, email, telephone number, which may include third party emergency contact information),

  • Personal details (e.g., date of birth, education, nationality),

  • Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.),

  • Location data with your permission (e.g. geolocation data sent via a mobile device).

How We Collect Information:

  • Through the Mind & Body Performance Services

    We collect information about you whenever you use the Mind & Body Performance Services, for example:

    • If you are a customer, we may ask for Personal Information such as your name, email and postal address, social media account ID, and Other Information you may provide with your account.

    • If you are a Subscriber, when you sign up for our servies, we ask for your address, phone number, email, credit card information, and other information about your business, as well as names and email addresses of authorized individuals on your account. 

    • We may collect information about third parties, including your emergency contacts, and only use this information for the reason it was provided.

We need to collect Personal Information in order to provide the requested Service to you. If you do not provide or enable us to collect the necessary information, we may not be able to provide the best Service. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.


How Personal Information May Be Used.

We may use your Personal Information for legitimate business purposes, including:

  • To provide the functionality of our Services and related support.

    We will engage in these activities to manage our contractual relationship with you, with your consent, and/or to comply with a legal obligation.​

    • To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.

  • To provide you with marketing and promotional materials and opportunities, and facilitate social sharing.

    • To send you marketing communications and offer other materials that we believe may be of interest to you, such as to send you newsletters or other direct communications.

    • To facilitate social sharing functionality if you choose to do so.

    We will engage in this activity with your consent, to manage our contractual relationship with you, or where we have a legitimate interest.

  • For reporting and trending.

    • To better understand you and our other users, so that we can tune and personalize our offering.

    • For trending and statistics, and to improve our products and services

    We will engage in this activity because we have a legitimate interest.

  • To accomplish our business purposes.

    • For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.

    • For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.

    • For responding to legal duties, such as requests from public and government authorities.

    We will engage in these activities to comply with a legal obligation or because we have a legitimate interest.

To the extent that we process your Personal Information based on your consent, you may withdraw your consent at any time.


How Personal Information May Be Disclosed.

We may disclose your Personal Information:

  • To our affiliates for the purposes described in this Privacy Policy. 

  • To our strategic partners and third-party service providers who provide services such as website hosting, data analysis, payment processing services, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services.

  • To you, through message boards, chat, profile pages and blogs and other services to which you are able to post information and materials.

  • To your friends associated with your social media account, to other website users and as well as to your social media account provider, in connection with your social sharing activity, 

  • To business partners in the context of a corporate transaction. 

Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.

Testimonials, Ratings and Reviews.

If you submit testimonials, ratings or reviews to our Services, any Personal Information you include may be displayed in the Service. If you want your testimonial removed, please contact us at hello@mindbodynewcastle.com.au

Third-Party Payment Processor

We currently use third party payment processors as a Third Party Offering for internet-based payment services. If you wish to make a payment through our Services, your Personal Information may be collected by such processors directly and not by us, and will be subject to the third party’s privacy policy. 

Links To Other Websites.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including our Subscribers and any third party operating any Third Party Offering, site or other products and services used in connection with oue Services. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the MINDBODY Services, including our social media pages.

Data Retention.

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide our Services to you (for example, for as long as you have an account with us or membership);

  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Security of Your Information.

The security of Personal Information is a high priority to ys. We seek to use reasonable technical, administrative and physical safeguards to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any questions about the security of your interaction with us please refer contact us at hello@mindbodynewcastle.com.au.

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics, trade union membership or criminal background) on or through our Services or otherwise to us, except where explicitly requested or consented to.

rivacy Shield Frameworks, MINDBODY is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at hello@mindbodynewcastle.com.au.

Changes to This Privacy Policy.

We may make changes to this Privacy Policy from time to time. Any changes we make will become effective when we post a modified version of the Privacy Policy to www.mindbodyperformancenewcastle.com. If we make any material changes to the Privacy Policy, we may also notify you by posting notice on our websites or within the applicable Services, or by sending you an email. If you continue using our Services after any notice of any such changes, it means you have accepted them. If you do not agree to any changes, you must stop using our Services, as applicable. It is your obligation to ensure that you read, understand and agree to the latest version of The Privacy Policy. The “Last Updated” legend at the top of the Privacy Policy indicates when it was last updated.

Contact Us.

If you have any questions regarding this Privacy Policy you can contact us via email at hello@mindbodynewcastle.com.au.